Policies

Covid-19 Protocols

Guckenheimer has taken every precaution to follow Lam Research Internal company Covid-19 protocols to ensure safety at every service point.

All food items are individually packaged and sealed

Admins are required to book locations that allow for 6' social-distancing 

The guests are required to social-distance 6' during consumption.

We consistently clean and sanitize all delivery equipment and work surfaces.

We wash our hands frequently throughout the day, before, after delivery, and before and after production.

We wear PPE at all times (e.g., gloves, masks)

Coffee service includes lids to protect from cross-contamination

All cold beverages are individual and disposable.

Lead Time - catering orders should be placed as far ahead as possible, for breakfast and lunch please place orders by 2:00 p.m. for next day delivery. For hot lunches and more elaborate events, 48 hour minimum advance notice is requested, however, we will accommodate all late orders to the best of our ability. Late requests may be delivered within a 2 hour window from your requested time of delivery, due to the established schedule of the day.

Pickups – All caterings come with tablecloths and the necessary utensils for the events. In the interest of the environment and cost containment, we request that all equipment and supplies delivered to meetings be left in the room. If it is necessary to move any equipment to another location, please call 510.572.3090 (Fremont), 510.572.8444 (Livermore), or 503.885.7653(Tualatin) to notify us of any changes. If we are unable to pick-up equipment, it may be charged to your department.

Additional Services - We at your Catering department are happy to provide you with any additional services you may need. Wait-Staff, Balloons, Flower Arrangements, Decorations, Custom Linens and China, Venue Rental and Entertainment! All can be arranged for your gathering. Call the Café for more information.

ORDERING INFORMATION

Delivery - To insure prompt delivery, please place your orders at least 24 hours in advance. All hot orders must be placed at least 48 hours in advance, and are not available in all rooms. Please place orders by 2:00 p.m. for next day delivery.

Last Minute Orders – We will always accept last minute orders, however, menu selection and delivery time must be flexible. Orders are delivered in the order they are taken. There will be a $25 fee for same day changes or orders.

Service Charge / Labor Charge - Any additional labor costs and a 10% service fee, will be added to all events scheduled outside of normal delivery hours: 7:00 a.m. - 3:00 p.m. Monday through Friday.

Minimum Order and Cancellation Policy - There is a $10 minimum for all delivered orders. All orders cancelled with less than 24 hours notice or the same day of the event will be charged in full.

Ordering Information- Please complete your order online. A copy will be emailed to the café and the requestor. We will not accept orders via the telephone or via email, however if you need help, call us and we can assist you. All orders requires written confirmation before delivery.

Note:  10.25% sales tax will be added to all invoices for Fremont, and Livermore